Kevin Durant has get admission to restored to his Coinbase bitcoin account then years

NBA celebrity Kevin Durant has regained get admission to to his bevy of Bitcoins, years then getting locked out of his Coinbase account. 

“We got this fixed. Account recovery complete,” Coinbase CEO Brian Armstrong said Friday in a social media publish, replying to a tweet about Durant being locked out of his account at the cryptocurrency change. 

The message comes only a few days then Durant and his agent Lavish Kleiman joked in regards to the quandary at CNBC’s Game Plan conference in Los Angeles.

“It’s just a process we haven’t been able to figure out,” Kleiman mentioned Tuesday, referencing Coinbase’s account retrieval protocol. “But, Bitcoin keeps going up … so, I mean, it’s only benefited us.” 

Durant bought Bitcoins on Coinbase in 2016, in a while then listening to in regards to the token a number of occasions all through a dinner together with his then-Blonde Order Warriors teammates. 

Bitcoin used to be buying and selling between kind of $360 and $1,000 in 2016, CoinGecko’s data displays. Now, the virtual asset is buying and selling round $116,000, in line with the similar crypto knowledge supplier. 

Durant and his agent, who’re traders in Coinbase World and advertise the trade on their sports activities and leisure website online Boardroom, didn’t divulge the scale of the basketball participant’s Bitcoin holdings at the buying and selling platform.

The case has sparked a much broader dialogue about Coinbase’s buyer products and services, with a number of customers recounting on social media difficulties receiving aid from the corporate to regain get admission to to their accounts and troubleshoot alternative problems. 

Their proceedings method the fresh requires Coinbase to overtake its help products and services. In Would possibly, Coinbase clear that cybercriminals had bribed a couple of of its in a foreign country buyer help brokers to spill consumers’ non-public knowledge. In 2021, Coinbase shoppers expressed their frustrations over the corporate’s pristine reside telephone help order, with one upset person telling CNBC on the day that the provider used to be “a joke.” 

On Friday, Coinbase CEO Armstrong addressed customers’ fresh considerations over the constituent of the company’s help products and services, stressing its crew would put “a big focus on getting better.”

“We’re putting a big focus on getting better at customer support at both ends – improving products so fewer people need support, and providing a faster, higher quality experience when you do,” Armstrong said Friday in an X publish. 

Coinbase didn’t in an instant respond to CNBC’s request for spare touch upon what measures it could remove to reinforce its customer support. Previous this year, the corporate informed CNBC that it runs an around-the-clock aid hotline for its customers, along with providing self-help assets for unadorned troubleshooting.